What We Typically Find

These problems exist in your documents right now.

Every organization we've audited had issues they didn't know about. Here are the patterns.

Contradictions

HR policy says 30-day probation. Operations manual says 90 days. Both are "current."

Safety procedure v3.1 requires two sign-offs. The field version only requires one.

Corporate travel policy caps meals at $50. Regional office policy says $75. Neither references the other.

Design specification calls for Grade A material. Procurement procedure allows Grade B substitution.

No written procedure for the handoff between night shift and day shift — done from memory for years.

Emergency escalation process exists verbally but has never been documented.

Onboarding checklist references a "New Hire Safety Briefing" document that does not exist.

Three departments reference a "Master Vendor Approval List" that no one can locate.

Compliance checklist last reviewed in 2021, still used weekly by field teams.

IT security policy references software that was decommissioned two years ago.

Employee handbook still lists benefits and PTO policies from a previous benefits provider.

Quality assurance procedure references an ISO standard that was revised 18 months ago.

47 documents with no assigned owner — no one responsible for accuracy or updates.

Policy review dates listed as "TBD" or blank on 60% of operational procedures.

Document management system shows "last modified by" a person who left the company 3 years ago.

Critical safety document owned by a contractor whose engagement ended.

The only question is whether you find them before they find you.